OCR Qualification in Customer Service
OCR Level 1 & 2 in customer service
These qualifications cover appropriate levels for learners at any stage of their career in Customer Service, from those who are just starting out – handling customer queries – to those responsible for an organisation’s overall customer-service strategy – analysing customer feedback and planning improvements.
No prior qualifications require for Levels 1 and 2, Learners will gain the essential knowledge and skills required for a successful career in customer service for the travel and tourism, leisure and hospitality sectors.
OCR Level 3 in Customer service
For Level 3 Diploma in customer service, you must be at least 16 years old,
At Level 3, you are able to respond to customer issues at a strategic level, handle all issues about challenging customers, know customers expectations and how to meet and surpass it ,suggesting improvements to customer service strategy and helping in their implementation.